Legal

What Is A Cookie And What Is It Used For?

Cookies are small data files which attach themselves to PCs or mobile devices, such as mobile phones or tablets, when visiting a website. A user will be advised that the website uses cookies and may be asked to authorise them by clicking OK. Cookies do not collect information that could identify a user personally, unless a login is required to access an account. Cookies perform many different functions, from remembering that user log in information when visiting a site to what user preferences are selected. They also help identify which web pages are the most popular and what type of journey a visitor has through a website. This information helps website developers to plan and improve the content and layout of web sites and they play an important role in helping to develop a site that is easy to use and provides all the information needed for users. There are different types of cookies which can be used at any time depending on what information the company needs to improve the site:

Session cookies

Session cookies track user movement from page to page – they remember any information provided by the user to prevent repetition of inputting details. They help speed up the navigation of the website and are automatically deleted when the web browser is closed down. Persistent/permanent cookies – These cookies measure how often a user visits and also remembers preferences and settings to speed up and enhance the user experience of the website every time it is visited. These cookies are not deleted when the browser is closed.

Anonymous permanent cookies

These cookies gather web statistics but don’t gather information which can personally identify the user. The information from these cookies is used to help improve the online experience of the website by making it faster and easier to navigate.

Login Cookies

Individually identify users by their login details

Third party cookies

These cookies are set by another company (domain) such as Google Analytics, for example, which is a tool which collects web data for analytical purposes. They track user behaviour such as which pages are most commonly viewed, how many users visited the website, entry and exit pages, number of page views and also which browsers were used and they also track revenue, what is purchased and how often. For more information on Google cookies and their privacy policy visit https://www.google.com/policies/privacy/ads/ Traffic log cookies are used to gain analytical information such as this. It helps website owners analyse what works well, what doesn’t and what potential customers might want. This information also helps to anticipate user needs in order to provide better products and services.

First party cookies

These cookies are set by the website owners and they gather information about the user by collecting personal data such as name and job title, contact information including email address, demographic information such as postcode, preferences and interests and other information relevant to customer surveys and/or offers. These cookies activate when a user logs into their account and helps to manage their logged in session. This cookie is deleted from the device when the browser is closed.

The information gathered from cookies is also used, on occasion, for promotional and market research purposes such as sending promotional emails about new products, special offers or email surveys to get feedback from users of the website.

Google AdWords

Websites often use a Google AdWords remarketing service which allows them to advertise on third party websites such as Google Search results, targeting previous users of the site who may have shown an interest but did not complete an action such as pay at checkout or complete some basic information. There is an option to opt out of internet based advertising like this by setting preferences on the Google Ad Preferences page.

Social Media

Many websites contain social media portals including Twitter, Facebook, Pinterest, LinkedIn, Tumblr, Vimeo, Google+ etc. These are external social media websites and therefore will have content embedded in these links. For example, Twitter has a cookie which is set at the first load of the twitter application. You must accept the cookie in order to get access to tweets. Further information on the Twitter Privacy Policy can be found here https://twitter.com/privacy

What Are Web Beacons?

Web beacons are transparent images which are normally 1 pixel in size. Web beacons are used alongside cookies to allow website owners to track user activity on certain pages such as tracking whether an HTML email has been opened or not. If it has then the web beacon sends the server data confirming an action has occurred. Web beacons, together with cookies, help website owners understand how users interact with the site by ensuring that content is relevant and to improve website and email content. More information on web beacons can be found here https://www.allaboutcookies.org/faqs/beacons.html

How Long Do Cookies Last?

Each cookie has an expiration date and when visiting a website for the first time, a web server sends a cookie and requests the user’s browser keeps that particular cookie for a specific period of time. Cookies can expire within a few minutes, hours, days or even years in the future.

How To Opt Out Of Cookies

It’s important to note that cookies are harmless and are used to help maximise website functionality and make the user experience better, however there are a number of ways to opt out of cookies:

Blocking/restricting some or all cookies by setting the user browser to notify when cookies are attached to a website and then refusing them. Disabling cookies may result in the user experiencing limited functionality of the website such as not being able to access certain features.

Deletion of cookies that have already been set can be done via the browser settings as well (again, some functionality for the website may be lost).

Most browsers are initially set to accept cookies but by amending the web browser settings (Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Internet Explorer, Microsoft Edge etc) to give a notification when a website wants to use cookies, the user can manage the use of cookies on the PC or mobile device. Information about managing cookies can be found here www.aboutcookies.org.

The Data Controller for this website is Olive Linen Limited. The purpose of this statement is to inform users of the site about what personal information (“Data”) is collected, stored when they visit the site and why, how this information is used, if it is disclosed, how long it is retained, user’s rights and the ways in which we protect users’ privacy. Any Data collected will be held securely and in accordance with the EU General Data Protection Regulations 2016/679 (“GDPR”) as is necessary for the fulfilment of services e.g. making/confirming/managing a reservation in the restaurant and any other purpose necessary for the fulfilment of contract or agreement. New and existing customers may also receive marketing information from us relating only to our products, service and promotions for the purposes of our legitimate business interests. However, those customers wishing to opt out of such communications will be given an opportunity to do so on each occasion that such a contact is made. Data will not normally be disclosed to third parties. However, we may need to disclose Data to a third party so that they can provide a service, or fulfil a request for information. Any personal information that we pass to a third party will be held securely by that party, in accordance with GDPR and used only to provide the services or information requested. Users have the following rights relating to the lawful processing of their Data:

A copy of any Data currently held Withdrawal of Consent to Process Specific Data when consent has been required. Right to have an error in the Data corrected. Right to have the Data erased subject to certain conditions. Right to object to the processing of Data in particular circumstances. Right not to be evaluated on the basis of automated processing.

If you wish to exercise any of the rights referred to above you must send an email request to: Olive Linen Limited at info@olivelinen.co.uk. Olive Linen Limited must comply with your request, if it is able to do so, within 1 month of the request being received. The information will be supplied free of charge unless the request is manifestly unfounded or excessive, particularly if it is repetitive. You also have the right to take any grievance relating to Data Protection to the Information Commissioners Office.

Additional Policies Use of Cookies Our online systems require the use of cookies in order to function correctly, by using this online system you agree to the use of cookies. For more information on cookies please see allaboutcookies.org

Linking to other sites from our website Our website contains links to other sites, which are not managed by Olive Linen Limited. Olive Linen Limited is not responsible for the privacy practices within any of these other sites. Users should be aware of this when leaving our site and we would encourage users to read the privacy statements on other sites visited.

Changes to this policy If our privacy policy changes, these changes will be reflected in an updated version. Regularly reviewing this page will ensure that users are always aware of the most up to date policy.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Olive Linen Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Olive Linen Limited’ or ‘us’ or ‘we’ refers to the owner of the website. Our company registration number is 13602103. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.